Appointments & Referrals

To Schedule an Appointment:

• To schedule an appointment, please call (256) 955-8888, or toll free at 1-800-223-9531.
• *Coming Soon* Schedule an appointment online anytime using MHS GENESIS.

For Urgent Care:

Urgent care is care you need for a non-emergency illness or injury. You need urgent care treatment within 24 hours, and you shouldn't have to travel more than 30 minutes for the care. You typically need urgent care to treat a condition that: 

• Doesn’t threaten life, limb or eyesight.
• Needs attention before it becomes a serious risk to health.

Examples may include things like a high fever or sprained ankle.

• Active Duty Family Members & Retirees:
  • May use the TRICARE Nurse Advice line (NAL) 24/7 at: 1-800-TRICARE (874-2273), Option 1 without a referral.
  • May use off-post urgent care without a referral.
    • Please call to ask if the location accepts your TRICARE plan.  
    • If you seek urgent care from a non-network provider outside of a TRICARE authorized urgent care center, you will have to pay point-of-service option cost-shares.
• Active Duty Service Members must have a referral to use NAL or urgent care. See: Getting Urgent Care When on Active Duty.

Securely contact your healthcare team online with MHS GENESIS:

This feature is intended for non-urgent and relatively uncomplicated, simple messages that do not require an immediate response. It is best to send messages that are brief, straightforward, and focus on only one medical problem or concern
Here is an example:
 
“Dear Dr. Jones. I will be running out of my thyroid medication in about three weeks. Should I have my blood checked before I have it refilled?”
 

For Referral Updates:

To get updates on your referrals and pre-authorizations, see https://infocenter.humana-military.com/beneficiary/service/account/login

Need Help?

• If you have a medical emergency, please call 911 or contact your local hospital right away.
• Veterans Crisis and Suicide Hotline, dial 988 then press 1, www.veteranscrisisline.net.
• National Suicide Prevention Hotline, dial 988.
• Wellstone Emergency Services, (256) 705-6444.
• U.S Army Wounded Soldier & Family Hotline, 800-984-8523, Wounded Soldier and Family Hotline.
• Military Severely Injured Center, 800-774-1361.
• Deployment Health Clinical Center, 800-796-9699, www.pdhealth.mil.
• Navy Safe Harbor-Severely Injured Support, 877-746-8563.
• Military One Source, 800-342-9647 www.militaryonesource.mil.

•