Fox Army Health Center will close at noon on December 6. This includes Pharmacy and Laboratory.
For other closures and updates, visit our Announcements page.

Health Services

Patient Portal

*Please take note*

TRICARE Online Patient Portal Decommissioning

The TRICARE Online Patient Portal is in the process of decommissioning. Many sites have transitioned to the MHS GENESIS (MHSG) Patient Portal. All sites will complete transitions to the new Patient Portal by late October 2023. Log in and check the MHSG Resources page for more information and the Status page to see a list of transition dates for all MTFs.

  • Health Record Data: You can download and save your HR data to PDF or store in CD format for uploading into a personal health record (PHR) of your choice. Click here for instructions on how to print your Health Record data.
  • Secure Messages: Click here for instructions on how to print Secure Messages you would like to keep for reference.
 
  • Active duty military and families will need to keep your TRICARE Online accounts. When you PCS from Redstone Arsenal, your new duty station's military hospital or clinic may not yet be using MHS GENESIS.
 

MHS GENESIS Patient Portal

The MHS GENESIS Patient Portal puts you in control of your health care. It gives you secure access to your electronic medical record 24/7, and allows you to reach out to your Fox health care team when and where it’s convenient for you. It's available on your computer, tablet or smartphone. The MHS GENESIS Patient Portal replaces TRICARE Online secure messaging, and RelayHealth, while you receive care at Fox Army Health Center.

Key Features and Benefits

  • View your health information
  • Exchange secure messages with your care team
  • Request prescription renewals
  • View notes from your clinical visits and certain lab/test results, such as blood tests
If you have a current prescription with remaining refills, use the Fox automated refill line, as usual, until those refills run out. You'll need to have your prescription number ready when calling 256-842-7337.

There are two prerequisites for accessing the MHS GENESIS Patient Portal:

  1. You need to have accessed care at a site using MHS GENESIS. This can be as simple as filling a prescription at FAHC or having an appointment with your provider in the clinic. All active duty personnel have a record of care established in MHS GENESIS during in-processing at Redstone Arsenal.
 
2.   You will need to establish a DS Logon account by creating a username and password at the following website: https://www.dmdc.osd.mil/identitymanagement.
*Please note: The process of completing the online application to establish a DS logon account takes approximately 10 minutes and some of the questions may seem intrusive, but it’s to protect your information. The intent of asking for this level of information is to eliminate the chance of unauthorized access to your health information. This application only needs to be done once to establish your account. Active duty and any other personnel with a common access card, or CAC, may use that to login through the DS Logon site.
Note: All sponsors should validate “Relationship” settings to ensure spouses can select and view their dependent’s portal in their Patient Portal. To update visit: https://www.dmdc.osd.mil/identitymanagement.
 

Establishing a DS LOGON and accessing the MHS GENESIS Patient Portal

 
To create and then access the MHS GENESIS Patient Portal, visit https://my.mhsgenesis.health.mil/.
 
  • If you do not have a common access card (CAC) or a MyPay account, you will need to create a DS Logon account to access the MHS GENESIS Patient Portal.
     
  • To ensure MHS GENESIS can confirm your identity and provide the highest levels of cyber security and safeguards of your health information, you will be required to complete a brief verification process. You will be provided 3 minutes to complete a 4-question quiz to verify your identity. Responses may include providing your DoD ID number (found on your military ID Card), and some personal information including financial questions, past addresses, etc.
     
  • You will create your MHS GENESIS Patient Portal password in the online registration process. A new password will need to be created every 180 days.
     
  • Once you have successfully created your DS Logon, click on "Upgrade To Premium Account" to upgrade your account to Premium Access to view your health information.
     

For questions about the DS Logon

Note: When using a non-Department of Defense (DoD) computer, you may receive an error message. Click “Proceed” or “Continue” to access the MHS GENESIS Patient Portal. Although you receive the error message, your MHS GENESIS Patient Portal is secure.
 

Don't forget to keep your family's information up to date in DEERS!