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Pharmacy

We fill new prescriptions and refills at no cost for covered medications for

• active-duty service members

• active-duty family members

• retirees and their family members

• TRICARE Prime enrollees

• Reserve Select enrollees

Learn more about eligibility for TRICARE pharmacy benefits.

Filling New Prescriptions

We fill prescriptions from both military and civilian providers.

Providers from Our Facility

Your provider may submit a prescription directly to the pharmacy during or after your appointment.

• You can activate the prescription(s) and wait, or

• You can come back later to pick them up.

Civilian Providers

If you have prescriptions from a TRICARE-authorized civilian provider:

• The provider can submit an electronic prescription to our pharmacy, or

• You can hand-carry a written prescription to our pharmacy. Note: This is the least preferred option.

To submit an electronic prescription:

Ask your provider to select the:

• Pharmacy name: DoD Redstone

• NCPDP/NPI number: 1487068201

If you hand-carry a written prescription:
Check in at the kiosk. Follow on-screen prompts to check in.

Activating New Prescriptions

There are multiple ways to activate your prescription.

Option 1: Fastest and Preferred

Send a new prescription request to the pharmacy via secure messaging through the MHS GENESIS Patient Portal.  On the messaging tab, click “Send a Message.”  In the “To” dropdown list, type in “Redstone Pharmacy.”  In the “Message” field, enter your prescription information.

Option 2: Patient-Centered Resource System (PCRS)

PCRS Link – Click PCRS to send your request. For instruction on how to use PCRS, click PCRS Instructions.

Option 3: Call the Pharmacy

• Call (256)955-8888 extension 1035 to activate your prescription.

• Processing times may vary based on pharmacy staffing and resources.

Option 4: Use Q Anywhere

Scan the QR code below.

Option 5: In Person

Go to the Fox Army Health Center pharmacy. Then, you’ll check in at the kiosk.

• Follow on-screen prompts to check in. Choose “New Prescription.”

• To get text updates, you’ll need to enter your cell phone number.

Requesting Prescription Refills

Option 1: Online

• Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.

• Select the medication(s) you want to refill.
• Follow the prompts to select where you want to pick it up.
• You’ll be given a date and time when your refill(s) will be ready to pick up.

Option 2: By Phone

• Call our pharmacy refill line at (256)955-8888 extension 1035. Then, follow the prompts to select where you want to pick up your refills.
• If enrolled in text message alerts, you’ll get a text notification when your refills are ready to pick up.

Option 3: In Person

Go to the Fox Army Health Center pharmacy. Then, you’ll check in at the kiosk.

• Follow on-screen prompts to check in.
• To get text updates, you’ll need to enter your cell phone number.

Processing time varies based on pharmacy staffing and resources.

Picking Up Your Prescriptions

 You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after 10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy or digital picture).

ScriptCenter

The ScriptCenter is located at the Redstone Arsenal Exchange, outside the commissary. Hours are:
Sunday: 10 a.m. – 5 p.m.
Monday – Friday: 8 a.m. – 6 p.m.
Saturday: 9 a.m. – 6 p.m.

Certain items may not be available from the ScriptCenter, such as refrigerated medications, oversized items, and/or certain controlled substance prescriptions.
ScriptCenter-Patient-How_To_Booklet
ScriptCenter_Trifold

Main Pharmacy

Main Pharmacy hours are Monday – Friday 7:30 a.m. – 4 p.m.
Pull a ticket from a kiosk and wait for your number to be called.  If you did not activate your prescription prior to arriving at the pharmacy, pull a “New Prescription” ticket.

TRICARE Pharmacy Home Delivery

The TRICARE Pharmacy Home Delivery is another way to fill prescriptions. TRICARE Pharmacy Home Delivery will ship up to a 90-day supply of your prescription to any address in the U.S. or U.S. territories, including APO/FPO address. For more information please visit the TRICARE Home Delivery page. For pharmacy cost information, visit the Copayments and Cost-Shares page. 

Drug Take Back Program
Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.

If you want to dispose of unwanted or unneeded drugs:

• Drop them in the secure bin located by the health center main entrance, or

Several exclusions apply. This includes:

• syringes
• needles
• liquids greater than 4 ounces

Also, if a medication appears on the FDA Flush List, it may be disposed by flushing.

Frequently Asked Questions

How do I know if my prescription is covered?

All military pharmacies follow the TRICARE Formulary – a list of TRICARE-covered  prescription drugs and supplies. The TRICARE Formulary lists:

• Which drugs are covered.
• Drug information and frequently asked questions.
• Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
• Medical necessity/prior-authorization requirements and link to forms.
  • If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.

Can my network provider send controlled substances prescriptions electronically?

Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.

Can I refill a prescription if the last fill was not at a military pharmacy? 

Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give the us the pharmacy name, phone number, prescription number, and medication name and dates.

Can I pick up medications for another person?

Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 14 years of age or older must have their own ID card.

What is the difference between a new, refill, and renewal prescription?

A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.
A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.
A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills.

What if I need a non-formulary or non-stocked medication?

If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.

What do I do if my medication is out of stock?

• Ask your provider if they can approve you to switch to an alternative medication.
• You can fill your prescription at a TRICARE network pharmacy or TRICARE Home Delivery. TRICARE copayments apply.
• Be sure to ask for the expected resupply date so you know whether to wait or seek another option

I’m deploying. How can I fill my prescriptions?