Fox Army Health Center will close at noon on Friday, February 21, 2025.

For other closures and updates, visit our Announcements page.

Patient Resources

Customer Service 

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care. 

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

Patient Relations/Advocate 

Patient advocates advise and help you with medical and dental benefit concerns within this facility. 

Beneficiary Counseling and Assistance Coordinator (BCAC)  

BCACs educate and help you with TRICARE-related inquiries.

DD Form 2527_Statement of Personal Injury
DD Form 2642_TRICARE DoD_CHAMPUS
DD Form 2569_THIRD PARTY COLLECTION

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility.

 

Contact Us

Phone/Email

Patient Advocate
usarmy.redstone.medcom-fahc.list.concerns@health.mil
256-955-8888 ext. 1054
  
BCAC/DCAO
usarmy.redstone.medcom-fahc.list.bcacdcao@health.mil
256-955-8888 ext. 1055

Hours

Monday - Friday
7:30 a.m. - 4 p.m.

Location

Patient Advocate
Building 4100 Main Floor
Room 1J-27A

BCAC/DCAO
Building 4100 Main Floor
Room 1J-26

Don't forget to keep your family's information up to date in DEERS!